This limited warranty from TRIWA ("TRIWA Warranty") applies exclusively to original TRIWA watches purchased in their original, labeled packaging (the "TRIWA Watch").
This TRIWA Warranty guarantees your TRIWA Watch against manufacturing and material defects for a period of twenty-four (24) months from the date of original retail purchase (the "Warranty Period"). The TRIWA Warranty is valid only for watches purchased from the official TRIWA website. TRIWA will repair or replace your TRIWA Watch or parts at no cost according to the terms of this Warranty.
Important Note: The rights granted by this TRIWA Warranty are in addition to the rights and remedies provided by consumer laws and regulations in your jurisdiction. Therefore, this TRIWA Warranty and its benefits supplement, not replace, the rights provided by applicable consumer law.
This TRIWA Warranty does not cover:
(a) Watches that are not manufactured by TRIWA
(b) Batteries, straps, link bracelets, or watch glass
(c) Routine maintenance and cleaning procedures
(d) Any damage caused by accidents, improper use or handling of any watch part, neglect, improper maintenance, tampering, abuse, normal wear and tear, or any factor other than a manufacturing or material defect in the TRIWA Watch
(e) Water damage resulting from use that exceeds the water resistance rating (ATM) of the TRIWA Watch
(f) Damage caused by repairs, service or alterations performed by anyone other than an authorized TRIWA retailer or service provider.
If you submit a valid warranty claim during the Warranty Period, TRIWA will, at its discretion:
(a) Repair the TRIWA Watch using new or previously used parts that are equivalent to new in performance and reliability.
(b) Replace the TRIWA Watch with the same model (or, with your consent, a product with similar functionality) made from new or previously used parts that are equivalent to new in performance and reliability.
You will not be charged for repairs or replacements covered by this TRIWA Warranty. TRIWA will also cover the costs of return shipping and handling for valid warranty claims. If your warranty claim is not applicable, void, or rejected, TRIWA will notify you and you may choose to proceed with the repair or replacement at your own expense, or have your watch returned. If you choose to proceed, you will be responsible for all or part of the repair or replacement costs, including return shipping and handling.
To obtain repair or replacement service under this TRIWA Warranty, please contact TRIWA customer support (info@triwa.com). They will provide information on our warranty service procedures.
To submit a warranty claim, you must return the TRIWA Watch with proof of purchase (e.g. receipt). When shipping your TRIWA Watch for repair or replacement, please ensure it is carefully packaged to prevent damage during transit.
Except as provided in this TRIWA Warranty and to the maximum extent permitted by law, TRIWA is not responsible for any direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory. This includes, but is not limited to, loss of use, loss of revenue, loss of actual or anticipated profits (including lost profits on contracts), loss of business, loss of opportunity, or loss of goodwill.
Subject to applicable laws and regulations, TRIWA's maximum liability for any breach of any written or implied warranty with respect to the TRIWA Watch shall not exceed the original retail purchase price of the TRIWA Watch.
Our customer is someone who cares. Someone who is educated enough to consume world news. They also care about what they are wearing, because it says something about their persona. They don’t necessarily buy into products because they are the must haves right now, they would rather buy what looks good and feels good, because they are confident enough that they are who they are and wear what they like.
