Warranty for TRIWA products is 2 years from date of purchase. Please note that the warranty does not cover used batteries or normal wear and tear of case, glass or strap. The warranty does not cover any damage on any part of the watch resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the watch and non observance of the directions provided by TRIWA. The warranty does not apply if a replacement of a battery has not been carried out by an authorized watchmaker. We cannot guarantee the battery life of our outlet products and therefore the battery is not guaranteed. It does not cover screws on sunglasses or scratching from normal use on sunglass lenses, frames or temples. replacements due to faulty water resistance is not covered if the crown is not completely closed when the watch is in contact with water.Please save the printed order confirmation. This order confirmation is your warranty. for all other inquiries concerning shipment and returns, please contact us. Please note that the customer is responsible for the cost of sending the product back to TRIWA.Please note that we only stock spare parts for products that are in the current collection. We do not provide parts for models no longer sold.
Return and Exchange Policy
You have the right to return undamaged and unused products that are purchased on triwa.com. You must notify us of your decision to return your purchase within 14 days of receiving the product. The notification must be done to firstname.lastname@example.org with your order number attached. The message must contain the following information: your order number, your reason for the return and the name of the product you wish to return. The returned product must be unused and undamaged in its original package. Fill in and attach the TRIWA return form alongside the product you'd like to return or exchange. You are responsible for the shipping of returned items back to TRIWA. Items lost in transportation will not be compensated for. Return against cash on delivery is not accepted. The responsibility for errors in ordered products is limited to the terms now stated. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. For countries within the eu, vat will be included in the refund. All exchanges are subject to availability.For instructions on how to return a damaged or faulty product, write to us at email@example.com and fill out the triwa repair form.Products not covered by warranty cannot be returned to triwa.These recommendations do not represent an obligation for effectively exercising the right to cancel.
UPS supply chain solutions at:
127 39 Skärholmen