Purchase & Delivery Terms
The normal delivery time is one week from the day the order was placed. If a product is out of stock or if shipment is made to remote locations, the delivery time can be longer. Please contact our Customer Service on email@example.com if you have an inquiry on the status of your order. We make reservations for the liability of delays or failed deliveries caused by discontinued products or the stock handling of our suppliers. We also make reservations to adjust prices as presented on TRIWA.COM caused by wrong pricing, technical errors etc.
We will send an order confirmation with information about your purchase by e-mail as soon as we have received your order. We recommend that you save the order confirmation if you should need to contact TRIWA.COM's customer service.
At present, TRIWA accepts international payments through VISA, Mastercard, American Express and PayPal. When you pay with credit card, the payment is handled by our payment partners DIBS(www.dibs.se) and Euroline (www.euroline.se) to guarantee secure payments. This is how it works:
Please visit www.dibs.se and www.euroline.se to read more about DIBS and Euroline services.
IMPORTANT! To ensure your safety and comfort, we use a secure order form. No external parties will be able to access the information you have given. Read more under Security.
TRIWA.COM uses the latest security standard 3-D Secure. 3-D Secure is an XML-based protocol to allow authentication of cardholders of credit card companies in e-payment transactions. The 3-D Secure protocol was developed by Visa to improve the security of Internet payments. It was adopted and is offered with the service name Verified by Visa and MasterCard SecureCode. The main difference between Visa and MasterCard implementations resides in the method to generate the AAV (Accountholder Authentication Value): MasterCard uses UCAF (Universal Cardholder Authentication Field) and Visa uses CAVV (Cardholder Authentication Verification Value).
Shipping cost are applied in regard to the specific shipment destination, hence the shipping cost can vary. Goods are shipped from Sweden. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. TRIWA.com ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If any such additional charges occur they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.
The customer is responsable for any return shipments due to cancelled orders, faulty products or any other reason to return goods to Sweden.
TRIWA.COM accepts the economic responsibility if products are damaged or missing during transport. However, you are required to contact our Customer Service within 14 days from receiving the product should it be damaged in arrival. The economic responsibility is yours if products are damaged or missing during the return transport.
Non picked up goods
If TRIWA receives packages that have not been collected at the post office, we reserve the right to charge you for all our costs that appear when handling your order and shipment. An invoice will be sent to you and settlement of the invoice shall be made within 10 days.
In case of Force Majeur, TRIWA.com obligations are procrastinated. The contract between you and TRIWA.COM can in such cases be partially or fully terminated by yourself or by TRIWA.COM. A Force Majeur is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.
TRIWA.COM will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.
Violation of rules
TRIWA.COM holds the right to cancel and refund any order(s) that are suspected to be made in a fraudulent or otherwise harmful way in order to secure the safety of our consumers’ transactions on our website.
TRIWA.COM reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site.
Individuals violating the restriction of password protected areas of the site may be subject to prosecution.
Governing Law and Jurisdiction
Contracts between consumers and TRIWA.COM shall be governed by Swedish Law. TRIWA follows the recommendations of the Swedish Consumer Authority. The Swedish courts will have exclusive jurisdiction for any dispute under this agreement.
The laws of you country may be different from the laws in Sweden and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.
All above conditions apply solely to goods purchased by individual consumers. Please contact TRIWA.COM for all B2B inquires.